Club Rules

CLUB RULES

Last updated: November 2022

All Vostro World members (“members”), guests, and those periodically visiting (together “you”) a Vostro World club in operation in Pakistan (a “Club”) must comply with these rules. These rules are incorporated into a member’s contract with us, and compliance with these rules is important both to maintain the standards at our clubs and to enable members to get full enjoyment from their membership. In these rules, “Vostro World”, “us”, “we” or “our” means Vostro World trading through any Vostro World company. Words and phrases in these rules have the same meanings as given in our membership Terms & Conditions, unless specified otherwise.

Any person who does not comply with these rules (or engages in any other misconduct) may be ejected from, or denied access to a Club, or may have their membership terminated by Vostro World. Your safety and that of our people here at our clubs, is our highest priority.

We reserve the right to make reasonable amendments to these rules, or our individual club operational rules, at any time. If we do this, we will give members reasonable advance notice by making you aware in our club.

As a result of COVID-19, things have been operating a little differently and we are continuously monitoring the situation to make any necessary changes. As such, the club rules will change from time to time. If in doubt, please ask a member of our team.

Any special measures and operational rules (on display in various parts of the Club) take precedence over any others for the time being and they are in place to provide a safe environment for all; for training right, in line with best practice for hygiene, cleanliness, club operations, team and member safety.

MEMBERSHIP

Acceptance of an application for membership at each club is at our absolute discretion (although we will exercise our discretion reasonably, and in compliance with applicable laws).
Membership entitles members to use the facilities available from time to time at their respective home club. We offer different types of memberships and facilities at each club, and the types of memberships and facilities offered by us will differ from club to club, and may change from time to time.
You should contact your home club if you would like further details of different types of Vostro World memberships that are available. Each category of membership has different restrictions, conditions, and benefits. Another category of membership or club may be of interest to you if your requirements or circumstances change.
If you are under trail for any terrorism related activities; we ask that you do not enter into a membership at any of our clubs, we reserve the right to terminate your Vostro World membership if we suspect that you may be in breach of this rule.

MEMBERSHIP CARD AND RFID

A membership card will be issued to each member when they join a club and, in relation to clubs incorporating RFID technology, an RFID wristband.
There is a fee of Rs.1000/- for replacement of lost, stolen, or damaged cards & Rs. 3000/- for replacement of lost, stolen, or damaged RFID wristbands.
Each member must have his/her/their card swiped for security and verification on each visit to a club before proceeding into the club. Any member attending a club without a valid membership card may be asked for proof of identification.
A member must not lend their membership card or RFID wristband to anyone else as membership is personal and covers only the member’s use of a respective home club.
On termination of membership, for any reason, the member is required to surrender their membership card and (where applicable) and RFID wristband to Vostro World at their Home Club.
Where Vostro World terminates a member’s membership, this may make the member ineligible for membership at all Vostro World Clubs. For this purpose, Vostro World will communicate such Member’s personal data, and reason for termination, to other clubs as may be necessary to administer this rule.

GUESTS AND VISITORS

Members (over the age of 16) may bring guests to a club provided that:
(a) We receive payment of the guest fee, as set out in the relevant club price list currently at the time of the guest’s visit charged by the club; and
(b) The guest completes a Health Commitment Statement as requested by us. In the few clubs where non-members are permitted without an accompanying member, these visitors must pay the relevant visitor fee and complete a Health Commitment Statement as requested by us, unless local authority rules prevail.
If a Member is under 18, their guest must be 16 or over.
Members must accompany their guest at all times and the member who brings the guest remains responsible for their guest’s conduct whilst they are in a club. The member may not leave that club prior to their guest’s departure.
Certain former members, persons who have applied for memberships but have been denied, and former members of staff, may be ineligible to be a member, or guest, of a club. If in doubt, the member should check with club’s management for advice.
A member who has “frozen” his/her membership will not be allowed access to any club until the frozen time lapses (including as a guest).
Members must ensure their guests pay the appropriate guest fee, or surrender a valid guest pass (if applicable) before accompanying them into a club.
Members must ensure that their guests comply with these rules.
A person may be allowed to enter as a visitor to a club by prior arrangement or appointment, subject to Vostro World’s absolute discretion and may be required to pay the guest fee (as set out in the relevant club price list, current at the time of visit) and provide photo ID to gain entry
All visitors must complete a Health Commitment Statement prior to using the Club.

BEHAVIOUR & CONDUCT

You should conduct yourself in a quiet and well-mannered fashion when in or about a club, and in a manner that will not disturb or impair the use and enjoyment of that club by any other person.
In particular you may not use foul, loud, or abusive language, nor will you behave in a threatening manner, nor will you molest, or harass, other members, guests, visitors, or members of staff.
You may not bring, use, or be under the influence of drugs or intoxicating liquor or substances in any part of a club.
Members of a club, their guests, visitors, and members of staff should at all times display mutual respect for each other.
Complaints should be communicated privately to a member of the relevant club’s management in writing and be dropped in the feedback boxes for quick resolution.
Smoking is prohibited in any area of the club including the use of e-cigarettes or similar devices.
You must be dressed in suitable attire at all times when on club premises, and appropriate exercise clothing is required whilst exercising in a club. Guidance as to suitable attire may be obtained from the club management who may, at his/her/their discretion, require you to leave a club or part of a club premises, if your attire is not considered suitable.
Only one individual is permitted in a toilet or shower cubicle at any one time (with the exception of a parent or parent or guardian who may take his/her/their own child aged up to eight years into a shower cubicle with them).
Members are respectfully requested to store coats/jackets, rucksacks and bags in the lockers provided and the same cannot be brought onto the gym floor or left unattended anywhere else in the club.

HEALTH & SAFETY

You must use the main entrance to a club when entering or leaving that club.
Fire exits, which are clearly marked, are there in the interests of safety and you must not interfere with or obstruct fire doors for any reason.
You must read the health & safety notices posted outside any equipment or facility rooms in a club and comply with the recommendations.
You must comply with any reasonable requests made by the members of staff in relation to matters of health and safety.
We reserve the right to amend the club rules at any time and if necessary, without notice to you. We will always attempt to notify you of any changes, especially in relation to health and safety.

GENERAL

Whilst in our clubs, members should respect others’ personal space.
Opening times for a club will be prominently displayed at the relevant club and on our Website and/or social media platforms.
Steam, Sauna, Jacuzzi and Spa treatment facilities will close 15 minutes before the advertised club closing time to allow members time to change. All other facilities (including the gym floor) will remain open until the advertised club closing time.
You may not bring pets onto the club premises.
You must not bring weapons/pistols/knives/daggers etc. to the club premises.
We reserve the right to use any individual or group photographs or movie shots of you for press or promotional purposes. Where reasonably possible, we will notify you of any filming or photography taking place in the club and may ask you to sign a use of image rights form to consent.
There may be instances such as events where club management arrange for photographs to be taken for events. This will be communicated in the club. You must inform a member of staff if you have concerns about this and make it known before you or any of your family members participate in the event.
We reserve the right to show potential members and other individuals the facilities of a club on a trial basis.

GYMNASIUM USE

You must complete a Health Commitment Statement as requested by us before using any fitness facilities.
You should seek instruction before using unfamiliar equipment. We have general trainers on the floor who are designated to guide you through your workouts.
Appropriate clean exercise clothing and shoes must be worn whilst exercising.
Gymnasium equipment must not be used for longer than 15 minutes during busy periods.
You should wipe down all equipment after use.
You are asked to arrive at the gymnasium five (5) minutes prior to any personal training or induction appointments. We reserve the right to refuse to re-book an appointment for you if you repeatedly cancel (with less than 24 hours’ notice) or fail to keep an appointment for services and/or exercise programmes.
You may not use the gymnasium while under the influence of alcohol, anticoagulants, antihistamines, beta-blockers, narcotics, tranquilizers or any medication or other substance which may affect your ability to exercise safely.

GROUP EXERCISE CLASSES

You must pre-book classes to ensure your participation in them.
If you can no longer attend a pre-booked class, you must cancel your booking by calling us and by giving at least 30 minutes’ notice.
If you book a class and fail to attend without canceling correctly (as above) more than three times in any 30 day period then your class booking rights will be put on hold for a week.
Class timetables and instructors are subject to change from time to time without notice.
You are requested not to open the doors while a class is in progress, as this may interfere with the operation of the air-conditioning cooling/heating and privacy system and disrupt other participants.
In order to avoid disturbing classes, you are requested to arrive in good time. Classes will commence at the scheduled time. Entrance to classes after the class start time will be refused. Any spaces available at the start time will be offered to those present and waiting.
Where, in the opinion of an instructor, a class is overcrowded, the instructor may restrict the number of attendees in the class.
An instructor may, at any time, ask you to leave a class if you are jeopardizing the safety or enjoyment of others.
We reserve the right to limit your participation to only one exercise class per day.
Class bookings
(a) Advance bookings are needed to secure places for all our classes. If you have not booked, Reception will be able to let you know if spaces are available.
(b) Classes can be booked up to seven days in advance.
(c) Before starting a class, you will need to swipe in at Reception.

SPA TREATMENTS AREA

For reasons of health, safety and hygiene you must:
(a) Always shower before entering the sauna, steam room, Jacuzzi;
(b) not consume, store, or bring into the changing rooms or spa treatment area, any food or drink or any kind of glass container;
(c) only shave in the wash basins provided;
(d) not attempt to dry clothes or towels in the sauna;
(e) not bring sauna oils or essences, cosmetic products, newspapers/ magazines/ books or other flammable materials into the sauna as these constitute a serious fire hazard;
(f) not bring oils or essences to the steam room either as pouring them on the steam outlet will create a burn hazard.
Each club’s management reserves the right to limit you to 20 minutes in the spa treatment area (Steam, Sauna, Jacuzzi) if it is busy.
You must:
(a) Wear long hair tied up, or in a swimming cap whilst in the Jacuzzi;
(b) Comply with any Steam, Sauna, Jacuzzi rules posted in the spa treatment area;
(c) Wear appropriate swimwear only. Swimwear that covers large areas of the body (including burkinis and full body swimsuits) is permitted provided the safety of the member is not compromised.
Heads should never be submerged in the Jacuzzi.
You may not use the saunas, steam rooms or Jacuzzi while under the influence of alcohol, anticoagulants, antihistamines, beta-blockers, narcotics, or tranquilizers. If you have high or low blood pressure, heart disease, cardiac irregularities, asthma and/or diabetes, or if you are pregnant you should consult your doctor prior to using our club facilities.
You should use the steam room, sauna and Jacuzzi (where applicable) in moderation and under medical advice.
When using the steam room and/or sauna, you must wear swimming attire.
Spa will not be operational in load shedding timings. These load shedding timings might change subject to the changing city load shedding timing. Since 6 load shedding is an issue beyond our control we request your understanding in this regard.
Water is our most precious resource as we already do not have it in our part of the land, hence please use water with care and try not to waste water in every possible way.
Please book your treatment session in advance; it takes 20 minutes to warm up steam or sauna rooms to optimal temperatures.
The number of guests per residential unit allowed in the steam and sauna room is limited to two. Members must accompany their guests at all times.
Lockers are available for day use only, when using the facilities; no overnight use is permitted. Lockers must be emptied after every use. Vostro World cannot assume responsibility for loss or theft of personal property.
No children under 16 years of age are allowed in the steam or sauna rooms.
Individuals using steam or sauna treatments are recommended to limit usage to 15 minutes for health reasons. Steam or Sauna treatments should be limited to 25 minutes max. It is recommended to opt for one treatment (either steam OR sauna treatment in a single day – do not opt both the options in a single day). Excessive exposure is harmful to your health and may result in nausea, dizziness and/or fainting. Please observe a reasonable time limit.
After your session, wait for 10 minutes to cool down before taking your after-session shower.
Persons with heart problems, diabetes, high or low blood pressure, health conditions or those experiencing faintness or dizziness may not use the steam or sauna rooms.
For your safety and enjoyment – DO NOT POUR WATER over the sauna coals.
Pregnant women, small children are not recommended to use the steam or sauna rooms. Check with your doctor before use (if pregnant, in poor health or under medical care).
Exit immediately if uncomfortable, dizzy or sleepy.
Do not use it alone.
Remove all jewelry, watches, valuables, phones and keep them protected at all times. Keep your unnecessary valuables safe at home and do not leave your necessary valuables unattended while inside Vostro World premises. Our facility is not responsible for loss, damage or theft of any such items.
No drinks or food allowed, or plastic bottles be used for water consumption.
No water or water bottles inside steam/sauna rooms.
Commercial swim attire, workout shorts or towels must be wrapped around at all times. No street clothing or shoes and no nudity.
No profanity or objectionable behavior is permitted.
Ensure all timers and lights are turned off after use.
The Spa is subject to occasional closure for inspection, cleaning, maintenance, repair or replacement.
No person with or suspected of having a communicable disease which could be transmitted through use of spa services shall work at OR use the steam or spa rooms.
A person with any considerable area of exposed subepidermal tissue, open blisters, cuts or wounds are warned here that these may become infected and hence you are advised not to use the spa treatments.
Take a cleaning shower before the spa treatments to reduce skin related infections. A person who uses steam/sauna after exercise must shower before steam/sauna.
Spitting, Spouting water from the mouth and blowing nose is prohibited inside steam/sauna.
Use of oils, body lotions or minerals is prohibited in steam/sauna treatments.
Enter and Exit slowly.
Do not dry your wet clothing in the sauna.
Wear freshly washed clothes to the gym, please do not re-use your sweats for a second or third time after drying them up. Keep an extra fresh washed shirt with you to change after your workouts and to avoid catching colds.
Prioritize your personal hygiene and ensure deodorant usage consistently to avoid body odor and smell good all day.

CANCELLATIONS

1-on-1 Sessions and classes
(a) 1-on-1 Sessions and classes can be canceled up to 30 minutes prior to the booking.
(b) If you cancel less than 30 minutes beforehand, there will be a ‘No Show’ strike on your membership account.
(c) If you simply do not turn up, there will be a ‘No Show’ strike on your membership account.
(d) If you receive three No Show strikes your booking rights will be suspended.
(e) If you cancel more than 24 hours beforehand, there will be no charge.
(f) If you cancel less than 24 hours beforehand, the full lesson price will be charged.

CHILDREN / JUNIOR GYMNASIUM USE

Junior members under the age of 10 are not permitted to use the gym floor.
Junior members over the age of 10 may use certain equipment on the gym floor provided they take part in the relevant induction for their age and they only use the equipment covered in their induction and permitted for their age grouping (over 10, over 12 and over 14 years of age).
Junior members must be accompanied by their respective family members or by the trainers allocated to them individually, this must happen all times whilst on the gym floor.
Junior members must listen and comply with any instructions from Vostro World staff.
All Junior members aged 10 to 14 must be accompanied by their Parent or Guardian on the gym floor. Junior members over the age of 14 may use the gym floor whilst their Parent or Guardian is elsewhere in the club, provided the junior member has had the relevant gym floor induction for over 14s.

FAMILY GROUP EXERCISE CLASSES

Junior members may attend specific family friendly group exercise classes with their Parents or Guardians who can attend with Junior members on a 1:2 ratio.
These classes, along with the relevant age banding, are marked separately for each club but before attending for the first time, you should check suitability of the class prior to booking, by speaking to a relevant team member in Club.

CHILDREN: SPA AREA

The Jacuzzi, spa, sauna and steam facilities are only accessible to members aged 16 and over. Junior members are not permitted to use those facilities.

CHILDREN: LOUNGE AREA

Any Junior members under the age of eight must be accompanied by their Parent or Guardian whilst in the lounge area. Junior members over the age of eight can be in the lounge indirectly supervised provided they adhere to the behavior policy and the lounge area is behind or at front of our entry gates (this varies from club to club). Where the lounge area is situated before the entry gates junior members must be directly supervised by their parent or guardian.
Junior members must not climb on chairs or tables or swing or climb on any railings. All furniture must be used appropriately.
Junior members must not run in the lounge area.
Junior members must not cycle, roller skate or use scooters anywhere in the club.
Junior members must respect the usage of all members within the lounge area.

LOCKERS

Lockers are subject to availability.
Vostro World does not undertake that use of a locker will guarantee that no theft of or damage to your property will occur. We will not accept any liability in relation to locker thefts unless they result from our negligence. You should check that your household contents or other insurance policy protects you against any risk of theft.
Lockers may only be used for the purposes of keeping gym kit, toiletries, and the clothing that you were wearing when you came to a club. The keeping of any other items in a club’s lockers is prohibited. If Vostro World has reasonable grounds to suspect that a locker is being used in breach of this rule, Vostro World reserves the right to open the locker in question (by force if necessary) and remove (and dispose of) any offending items.
Lockers are available for use only while you are on a club’s premises. Use of a locker while not on club premises is prohibited. If you leave your belongings overnight in a locker, Vostro World reserves the right to open the locker (by force if necessary) and remove (and dispose of) your belongings.
Your belongings, so removed, will be available for collection from the relevant club’s reception/store for a period of thirty (30) days, upon payment of the prevailing holding charge. If you do not collect your belongings within thirty (30) days, your belongings may be donated to charity or otherwise disposed of.
Where available lockers and locker keys remain the property of a club and locker keys must not be taken from that club’s premises at any time. In case of not following this rule, the member will be charged with a penalty fee of Rs. 3000/-.

PHOTOGRAPHY AND VIDEO

You cannot take photographs or video recordings in the restricted areas listed below:
(a) Changing rooms
(b) Spa
(c) Steam room
(d) Sauna
(e) Toilets
You must not take photos or videos of any children under 18 other than your own. You must respect the rights of other adult members when taking photos or video in other areas of the club by not intentionally taking photos or videos of others. You may be requested to delete them if anyone challenges whether or not they feature.
If we believe that you may have taken a photo or video footage in a restricted area or have concerns with you taking photo or video footage elsewhere in the club, we may ask you to show us the images taken and ask you to delete them if appropriate.
We reserve the right to use any individual or group photographs or film shots of you for press or promotional purposes. However, we will attempt to notify you if filming or photography is taking place in a club and where reasonably possible, we will ask you to sign a use of image rights form to consent to usage. If you do 10 not wish to be photographed or filmed, you should not use the club if promotional filming or photography is going on.

DATA PROTECTION

We will deal with all information we hold about you in line with our privacy policy which you can get from our website. If you want to know what information we hold about you, or you want us to correct any information we hold about you, the appropriate procedures are set out in our privacy policy.

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